Terms of Service & Booking Policy

You are responsible for safeguarding your login credentials (passwords, OTP access) and all activities occurring under your account. Notify support immediately if you suspect unauthorized access. Healthcare organizations are strictly required to ensure that only properly credentialed and licensed healthcare personnel are granted operational access.

When an appointment or diagnostic service is booked, the exact tariff displayed at the time of checkout applies. OPD consultation time slots are computed based on active attending doctor shifts (Morning and Evening) in Asia/Kolkata (IST) time. Past calendar dates and elapsed consultation windows are automatically expired and cannot be booked. Diagnostic catalog items marked as "Quote on Request" require direct lab confirmation prior to dispatch.

When an OPD consultation or procedure is scheduled, it enters an initial "Awaiting Hospital Acceptance" status until validated by the healthcare facility desk. 1) Unconfirmed or pending token requests may be cancelled immediately by either the patient or the hospital. 2) Once an appointment is accepted and confirmed by the hospital, self-cancellation via the web portal is permitted up to 48 hours prior to the scheduled consultation window. For cancellations requested within 48 hours of consultation, patients must contact the hospital front desk directly.

• Provider Cancellation or Rejection: If a hospital, doctor, or diagnostic laboratory cancels an appointment or rejects a booking, a 100% full refund is automatically initiated without administrative deductions.
• Eligible Patient Cancellation: Cancellations made in accordance with the 48-hour policy are approved for refund minus applicable gateway handling fees if stated prior to checkout.
• Settlement SLA: All approved refunds are processed and credited back to the original source payment instrument (UPI, Credit/Debit card, Netbanking) within 5 to 7 business days depending on your banking institution.

Our pharmacy 30-day automated refill program is an optional convenience service designed for maintenance medications (e.g. chronic care management). The program carries zero lock-in contracts and no mandatory minimum commitments. Billing is conducted strictly per pack/strip upon physical dispatch confirmation by a licensed pharmacist. Patients can pause, modify schedules, update quantities, or cancel future auto-refills at any time with zero cancellation penalties.

• Right to Transparent Pricing: Clear visibility of test tariffs, doctor consultation fees, and itemized receipts prior to payment.
• Right to Confidentiality: Strict privacy and isolation of your clinical diagnoses, prescriptions, and health reports.
• Right to Timely Reports: Real-time access to finalized laboratory test results and verified clinical documentation.
• Right to Grievance Redressal: Prompt investigation and resolution of booking discrepancies or service concerns.

Diagnostic test results, clinical interpretations, and prescription reviews are prepared and authorized solely by the licensed healthcare professionals and medical laboratories you engage with. {APP_NAME} provides secure digital transmission and archiving but does not formulate medical opinions. Diagnostic reports are not a substitute for clinical examination by a qualified medical practitioner.