Get in touch
Send us a message below, or email the team directly. We reply on working days.
What to write to us about
For providers
Setting up MedFlow for your lab, hospital, clinic, pharmacy or blood bank, plans, or help with your account.
For patients
Questions about a booking, sample collection or a report are best answered by the provider. Their phone number is on their booking page. For sign-in or app problems, write to us.
Privacy requests
Ask for a copy of your data, a correction, or withdraw consent. Signed-in patients can do most of this themselves in the Privacy Center.
Grievances
Our Grievance Officer acknowledges complaints within 48 hours and resolves them within 30 days of receipt.